On the day of the IELTS test (both written and speaking) you must bring the ID document which you registered with on your application form. You will not be allowed to sit an exam without a valid ID. We encourage all candidates to use their passport as proof of ID. Only EU citizens can provide current and original National Identification Cards instead of a passport. Please note that on the test day we do not accept copies of passports, driving licences, student cards, birth certificates, GNIB cards or Garda letters.

IMPORTANT: Please make sure you will be in possession of your valid passport on the day of the test. Please do not apply for the test if you need to send your passport to an embassy (unless you are absolutely sure you are going to receive it back in time for the test). Please note that if you register for the test and then send your passport to the embassy (and do not have it on the day of the test), you will not be allowed to take the test and no refund will be due.

All IELTS test takers have their photo and finger scan taken by IELTS staff on test day before the test. Photographs of test takers taken on the test day will be printed onto the candidate’s TRF (Test Result Form), and will only be used for test related purposes under Irish and International data protection regulations. Finger scanning is also only used to enhance the security of the exam and information will only be used for test related purposes. Test day photography and finger scanning is mandatory for all IELTS test taker.The photograph will show the head, shoulders and ears of the candidate from the front. Please do not wear glasses for the photograph. Please note that you are still required to bring the passport/EU national ID card you provided with your application form.

The speaking tests typically take place on the afternoon of the day of the test. You will be allocated a speaking slot between 2:00pm and 6.30p.m. We also strongly advise that you do not to make any other plans for that day and to only buy open return travel tickets.

For paper-based IELTS tests, your results are posted to you on the 13th day after your test. We are not permitted to give these test results by telephone, fax, or email. Alternatively, if you wish to collect your test report form in person from the IELTS Test Centre, please let us know by email beforehand. You will need to bring your passport with you to the Test Centre on the collection day. IELTS results can only be given to the test taker who sat the exam.

We are not responsible for the delivery of your results to your address. We strongly recommend that you pick up your results rather than rely on the postal service. The results can be collected on the 13th day after the test from 1pm until 3pm. If they are not collected before this time, they will be posted to the address specified when you register. It is important that you provide us with a postal address that will be valid when the results come out. We are not responsible for sending test report forms to addresses that you have moved from or left.

Please note that we do not take responsibility for lost Test Report Forms in standard post. If you would like us to send your results to you by registered post, please contact us for prices as there will be an additional charge.

For computer based IELTS tests, your results will be released to you online usually 1 to 5 working days after the test. You will receive an email notifying you that your results are available, and you can log in to your IELTS portal to access these. Your electronic Test Report Form (e-TRF) will also be available to download from your IELTS portal after you log in. We no longer issue paper Test Report Forms for the computer-based tests.

You can request to have copies of your test results sent to up to five institutions (universities, government agencies, or employers). Please write the full addresses of any relevant institutions when making your application online.

It is possible to cancel your IELTS test if you make your cancellation request more than five weeks before the date of the test. There is an administrative fee of €30 for cancellations. If you cancel your test less than five weeks before your test date, you will lose the full test fee.

You can transfer to a different test date up to five weeks before the test date you are registered for. You will be charged a €30 transfer fee.

Please contact us to apply for a cancellation or transfer.

IELTS Test Centres make every effort to cater for test takers with special requirements. If you require a modified version of IELTS, you must give the Test Centre three months’ notice. If your circumstances require special arrangements to be made, e.g. extra time, you must give the test centre six weeks’ notice.

Special arrangements include the following:

• Braille papers
• Special Listening CD with necessary stops and pauses
• Lip-reading version of the Listening test
• Enlarged print or Speaking task cards in Braille.

Please contact us as soon as possible if you have special needs that may require a modified IELTS test version.

If your are under 18 and you wish to take an IELTS Test, please contact us to obtain a consent form that you must submit before you take the test. This form needs to be signed by a guardian and returned to us with your application.

IELTS is not recommended for candidates under the age of 16.

Test takers who arrive late for test registration will not be allowed to take their test and will lose the full test fee.

If you cannot attend a test because of a medical emergency, you should contact us as soon as possible. You will need to complete a request for refund/transfer form that we can provide for you and return it along with an original medical certificate within five days of the missed test. The certificate must clearly state the reason for the absence and must be appropriately dated. Page 3 of the Form must be completed by medical practitioner. Incomplete and late applications will not be considered.

If you did not receive the score you expected, you can apply for your test to be remarked. Please contact ielts@corkenglishcollege.ie and we will forward the relevant form.

If you didn’t show your full potential on test day in one of the four skills (Listening, Reading, Writing, or Speaking), IELTS One Skill Retake can help you get back on track. You must complete the IELTS One Skill Retake within 60 days of your original test day. You will receive a new Test Report Form. This includes your updated IELTS One Skill Retake score as well as the results for the other three skills in the original test. You can choose whether you use your original or your new Test Report Form.

Please contact ielts@corkenglishcollege.ie and we can guide you through the process of applying for the One-Skill Retake.

If you want to make a complaint relating to the delivery of the test, you must do so before you leave the test venue on the test day. The IELTS Test Partners will not accept complaints relating to the delivery of the test after results have been issued.

If you require further information with reference to British Council Global complaint procedure, please follow this link: https://www.britishcouncil.org/organisation/how-we-work/policies/complaints

IELTS test results are used for admission to universities, colleges, and professional bodies, as well as for immigration to English-speaking countries. For this reason, it is essential to ensure the security of test results and therefore IELTS has several measures in place to safeguard against the falsification of results.

Your photo will be taken on the day of your IELTS test; this will appear on your IELTS Test Report Form (TRF). Fraud prevention measures are in place to enable IELTS to identify counterfeit TRFs.

Immigration agencies and institutions that accept IELTS scores will cancel your application and exclude you from applying again if false documentation is submitted. Test-takers engaging in malpractice may also be liable to legal action.

IELTS is the world’s leading high-stakes English language proficiency test and continues to protect the validity of its scores and the genuine test-taker. If you ignore the above warning, you risk your money and your future.